Reslink - Technical Account Executive

About Us:

Reslink is a leader in transforming field force operations within Facilities Management and across industries such as security, cleaning, and technical services. Our cutting-edge, cloud-based platform gives businesses real-time control over service processes, workforce management, and mobile or fixed assets—anytime, anywhere. We are on a mission to enhance operational efficiency and elevate customer satisfaction through our innovative field service management solutions.

About the role:

We are seeking a dynamic Technical Account Executive to lead the expansion of Reslink’s business in the UK market. This role combines technical expertise, strategic account management, and business development to ensure client success while driving growth. You will engage with prospects, communicate Reslink’s value proposition, and qualify potential leads while effectively managing existing accounts to maximize their value. Your ability to translate client feedback into technical requirements will play a pivotal role in shaping our solutions and meeting customer needs.

Key Responsibilities:

Business Development and Market Expansion:

• Take ownership of Reslink's presence in the UK market.

• Proactively engage with prospects to communicate the value proposition of Reslink's platform effectively.

• Qualify potential leads, building a strong pipeline to expand Reslink’s customer base in the UK.
  

  Account Management:
  

• Manage and nurture relationships with existing clients, ensuring they are achieving value and success with Reslink’s solutions.

• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue potential.

• Act as the primary point of contact for clients, addressing their concerns and ensuring their long-term satisfaction.
  

Technical Expertise and Insights:

• Gather and understand business requirements from client feedback, translating them into actionable technical requirements.

• Provide clients with technical guidance on product features, integrations, and upgrades.

• Collaborate with internal teams to enhance solutions, introduce new features, and address specific client challenges.

• Act as a technical advisor to both the company and its clients, ensuring alignment between business objectives and technical capabilities.

• 3+ years of experience in roles such as Technical Account Executive, Customer Success Manager, Sales Engineer, or Account Manager.

• Proven track record of managing and developing client relationships, achieving revenue or upsell targets.

• Experience working in SaaS or IT solutions, with a deep understanding of software solutions, APIs, and integration processes.

• Hands-on experience with troubleshooting, solution design, and technical support.

• Demonstrated ability to effectively communicate technical insights and translate business requirements into technical solutions.

• Strong problem-solving and analytical skills, with a self-driven and proactive approach.

• Excellent communication skills in English, with the ability to deliver technical presentations and training.
  

  Why join Reslink?
  

• Enjoy working from the comfort of your own space. 

• Enjoy refreshing travels to Reslinks Network in the UK and Finland!

• Be at the forefront of transforming field service management.

• Lead Reslink’s growth in the UK market, with the opportunity to make a tangible impact.

• Work with an elite small team  passionate, collaborative, and driven by innovation.

• Contribute to shaping cutting-edge solutions for diverse industries.