IT Senior Solution Architect - CRM & Integration

Are you a solution-oriented architect who thrives on transforming complex business needs into clean, scalable systems? Fysiko Aerio is looking for a CRM Solution Architect to help lead their digital transformation journey. You’ll take the reins on a Salesforce ecosystem and integration platforms, shaping solutions that power the future of energy in Greece.

About the company
Fysiko Aerio is one of Greece’s leading energy providers with over 160 years of history and more than 500,000 customers nationwide. The company draws on its unique expertise and deep market knowledge to deliver innovative products and services, with a strong focus on digital transformation and creating a distinctive customer experience.

Guided by its four core values—consistency, active listening, simplicity, and a sense of uniqueness for each individual—Fysiko Aerio operates as a united team, driven by its purpose: to make people happy.

The IT team plays a central role in this ongoing transformation, supporting a wide range of customer-facing, billing, and integration platforms that ensure smooth and efficient operations. Fysiko Aerio is looking to grow its team with individuals who think long-term, move fast, and are passionate about building solutions that stand the test of time.

About the role
As a CRM Solution Architect, you’ll be responsible for leading the design and implementation of a CRM landscape, ensuring it integrates seamlessly with other systems such as billing and ERP. You will work closely with internal teams and third party vendors to build future-proof architectures that balance business needs, user experience and technical scalability. You will also act as the go-to person for CRM-related projects, advising on best practices, data flow, and technical decisions across departments.

Key Responsibilities

• Own the technical design and integration strategy for the Salesforce CRM platform 

• Collaborate with internal stakeholders, development teams and vendors to shape scalable, secure solutions 

• Define architectural guidelines that align with performance, scalability, and regulatory requirements 

• Lead CRM-related projects and ensure smooth integration with OSB (Oracle Service Bus) and billing systems

• Translate business processes into technical workflows and data models within the CRM

• Perform Business Analysis activities with the business stakeholders

• Stay up to date with Salesforce capabilities and roadmap to ensure long-term alignment 

• Contribute to broader IT architecture across the company 

• 5+ years of experience in solution architecture, software development or related IT roles, with a focus on CRM and system integrations 

• Deep understanding of Salesforce architecture, development, and configuration 

• Hands-on experience with integration platforms, ideally Oracle Service Bus (OSB) 

• Strong grasp of enterprise architecture principles, data flows and API management 

• Excellent communication and business analysis skills, ability to work with both technical and non-technical stakeholders

• Experience with Microsoft Azure is a plus

• Experience in the telecommunications, utilities or energy sector is a bonus, but not required

What’s in it for you?

• Be part of a major digital transformation in the Greek energy market 

• Join a fast-moving, open-minded tech team with room to grow and lead 

• Competitive salary and benefits package, including group health insurance and savings (pension) plan

• Discounted employee pricing scheme for electricity at home

• A 24/7 mental health support line and complementary events to support your holistic well-being.

• Hybrid work flexibility and modern tools to support your day-to-day work

• Up-to-date technologies and all the tools you need to experiment with new technologies 

• Access to continuous learning resources & trainings

• Work on high-impact projects that directly affect the everyday life of hundreds of thousands of customers