Base.com - Implementation Associate

Hello, it’s Base.com! 👋

We’re a global all-in-one e-commerce multi-channel management system revolutionizing the way businesses manage their online sales. We’re trusted by thousands of sellers worldwide to help them scale, automate, and optimize their businesses across all sales channels. With a passionate team and cutting-edge technology, we’re transforming how e-commerce operates worldwide.

We’ve partnered with thousands of leading global marketplaces and regional powerhouses supporting merchants including Amazon, eBay, Shopify, DHL, FedEx, and many more.

With teams in Poland, across Europe, the Americas, and Asia, we’re expanding rapidly into new markets. Our growth has been extraordinary—15x in just 3 years—driven by strategic acquisitions and dynamic team expansion.

Role Overview We are looking for experienced Implementation Associates to manage and execute customer onboarding, ensuring seamless integration of Base.com solutions into their operations. In this role, you will work closely with e-commerce retailers and brands to understand their requirements, deliver tailored solutions, and support their success.

Join Us! If you're excited to work at the intersection of e-commerce and technology and want to be part of a rapidly growing, globally successful company, we'd love to hear from you!

Apply now to become a key player in Base.com's expansion into Greece!

Responsibilities

Lead and manage end-to-end implementation projects for Base.com customers in Greece.

Analyze customer requirements, provide tailored recommendations, and implement best-practice solutions.

Deliver technical demos and training sessions for customers during onboarding.

Configure and customize Base.com systems to meet client needs.

Design and implement solutions to optimize clients' workflows and e-commerce operations.

Act as the main point of contact for customers throughout the implementation process.

Troubleshoot and resolve technical issues during system integration, minimizing downtime.

Work cross-functionally with internal teams (sales, product, and support) to enhance customer success.

Evaluate project success by measuring outcomes against set goals and KPIs.

Support customers with additional integrations and third-party tools to enhance their Base.com system.

Represent Base.com at key industry events and support on-site customer implementations where required.

Requirements

3+ years of experience implementing SaaS e-commerce solutions.

Solid understanding of the Greek e-commerce landscape and experience working with e-commerce retailers and brands.

Strong communication and relationship-building skills with the ability to manage multiple projects.

Excellent problem-solving and analytical abilities to tailor solutions to customer needs.

Fluent in Greek, with very good proficiency in English.

Nice to Have

Basic knowledge of HTML, CSS, and PHP.

Experience working with ERP systems.

Hands-on experience configuring and managing online stores.

And here's why you'll love working with us

Be part of a top-tier global product in the e-commerce automation space.

Opportunity to shape the Greek market as one of the first team members in Greece.

High level of autonomy in decision-making and process development.

Competitive salary

Hybrid work model that balances remote and in-office collaboration.